![]() ![]() Make sure Scheduler is enabled in your org.Setting up VRA Scheduling for Salesforce Scheduler Preliminary Things See this video which illustrates what it can look like after a few simple configuration steps See VRA Installation and Configuration Manual and VRA Admin Manual for more info.Additions to the Visual Configuration setup screens to manage this feature.to remind the Service Appointment Assigned Resource (agent) of their upcoming meeting.generates pop up reminder at time of appointment when the agent opens the Service Appointment.Service Appointment Component for VRA Scheduling.for the user to await the start of the meeting.A separate managed package installed on top of VRA that contains the VRA Scheduling capabilities.What comes in the VRA Scheduling package?įor customers who have purchased VRA and either SFS or Scheduler or both: ![]() When the appointment is created, the customer is sent a link for the Virtual Meeting that they will use at the time of the meeting.Ĭheck out some more details on this below. For example, your customer can create an appointment today for a meeting next Tuesday at 9:00AM. This means that if you are using Salesforce Field Service (SFS) or Salesforce Scheduler (Scheduler) you can now have VRA meetings automatically generated and shared with your customer at the time of appointment scheduling. With the Winter ’22 release, VRA introduced a new feature to facilitate the scheduling of virtual appointments between agents or mobile workers and customers with Visual Remote Assistant. You can find much more information on VRA on Salesforce’s website at Salesforce Visual Remote Assistant (VRA) allows you to provide immediate assistance to your customers and employees over video chat.
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